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eBook Returns: If you would like to refund your eBook purchase, your request has to fit the following criteria: You have 14 calendar days to return an eBook from the date you purchased it; You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eBook; You have not used any included access codes for any online resource that came with your eBook purchase; You have not previously returned the same eBook from a prior purchase. Print Returns: If you wish to cancel an order, please contact Routledge's LSC Communications warehouse as a matter of urgency because once they have charged and despatched your order they cannot then cancel it. This does not affect your rights to return damaged/defective or incorrect items.

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